Finance FAQ

Please email your query to the Finance/Accounts team. Please include your customer number, if known.

Please email your query to the Finance/Accounts team. Please include your customer number, if known.

Some of our products include discounted prices from time to time.

The voucher codes should be applied at the point of check out when booking the relevant courses. The discount code box is visible on the first page when selecting your basket.

If are a member of the Primary Core Support Package or you have purchased 'Credit Bundles' then you can enter your schools full DFE number as a Discount Voucher.

Please note these are only applicable for The Education Peoples training, products and services.

To speak to us regarding your credits please Contact Us.

Yes, you may use two voucher codes per order.

Please email your query to the Finance/Accounts team. Please include your customer number, and order number if known.

Please email your query to the Finance/Accounts team. Please include your customer number, if known.

Please email your query to the Finance/Accounts team. Please include your customer number, if known.

This is not company policy, but may be considered under certain circumstances.

Please call or email the Finance/Accounts team for further information.

Bank and/or card details are not stored by The Education People.

Please email your query to the Finance/Accounts team. Please include your customer number, if known.

Customers are able to access their website order history on the website under the My Account Area.

Any request for billing history would need to be referred to the Finance/Accounts team.

We accept most major debit and credit cards (not American Express).

You can also request for invoices to be raised for charges and a direct debit facility is available for regular customers.

If you do not see your preferred payment method whilst checking out on the website please contact us with your full address and preferred method.

If you want to update your account information for direct debit, please Contact Us for a new mandate.

Bank and/or card details are not stored by The Education People.

When you come to check out your items, you will be asked to put in a customer reference in Step 4 of the checkout process. If you enter your PO number there, it will appear on the order and invoice.

Please note that a PO number applies to all items within an order. If you would like different PO numbers to apply to different items, please check them out in different orders.

If paying by card, a VAT receipt is automatically emailed to the customer.

A copy can be provided on request - Please email the Accounts/Finance team with details of the transaction.

If paying via invoice or direct debit, the appropriate VAT charges will be stated on the invoice.

Please email the Finance/Accounts team. Please include full transaction information, including date ordered, date paid, what the charge was for and customer number, if known.

Please Contact Us in the first instance, including your customer number. This will then be passed to the relevant service provider for their action.