If you have a booking/course/training related question the below FAQ list may answer your question. If you can't find the answer from the list below, please contact us.
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If you have a booking/course/training related question the below FAQ list may answer your question. If you can't find the answer from the list below, please contact us.
We have split this area into the following topics.
Course/Booking FAQ
Account Permissions FAQ
CPD Leader and Organisation Administrator FAQ
Training Helpdesk FAQ
Other FAQ
Please use the 'Got a question Contact us' button on the event page. This will ensure that your query reaches the relevant course administrator.
If your query is urgent and you need to speak to an administrator please ring the Training Helpdesk on 03301 651 000.
You can navigate our training offer in a few ways.
Individuals or CPD leaders will need to cancel the original booking and re-book an alternative course.
Yes! Log into your account and on the left hand side you will see My Online Courses and My Events.
Under My Events you will see My Upcoming Events and My Past Events where you will see courses due to attend and attended.
To access your training certificate:
Log into your account and on the left hand side you will see Account Details.
Click on My Certificates. A list of events attended will appear and certificates can then be accessed/downloaded.
Contact the Training Helpdesk and we can set this up for you. Please send us an email from someone in your school leadership team, school business manager etc and provide us with your username (email address) for the establishment for which you require admin account permissions.
By default all new user registrations will be able to add any type of product to their establishment's basket and will be able to check out these products. A notification of training purchases will be sent to the CPD Leader/Organisation Administrator.
This will be the person/people who are authorised to purchase multiple licenses , reassign products and training courses on behalf of the establishment eg headteacher, school business manager, school administrator. The school can have as many organisation administrators as they wish.
When you are an organisation administrator, you will be able to:
If you have staff that are leaving please alert the Training Helpdesk.
Yes. CPD Leader/Organisation Administrators can order multiple places for a course, and add delegate details when checking out, or under the Admin Area.
Yes. This can be managed from the Admin Area.
Yes. This can be managed from the Admin Area.
Yes. If the delegate already has a user account on shop, they will be directed to log in. The delegate will be able to see their event details in the 'My Events' tab in their Account Area.
If the delegate does not already have a user account for The Education People, they will be directed to register for an account, then they will be able to view their event details.
For training events, the delegates will be contacted twice prior to the event with further details.
Our Training Helpdesk is available:
The telephone number is: 03301 651 000